If you are unable to use your current method, please call the IT Help Desk or visit the Technology Commons during our hours of operation. Access IT services that support your teaching, Search knowledge base for known solutions. The Help Desk will be open 7:30am-9pm Monday-Friday through April 3, 2020. Help.wcu.edu is not yet rated by Alexa and its traffic estimate is unavailable. Submit a Ticket. Phone. document.querySelector('#copyright-year').innerHTML = year; Learn More, Let us help your technology work for you. Should you have additional information, please contact Distance Learning Services can be reached at 828-227-7397 or distance@wcu.edu. Wcupa.edu The IS&T Help Desk/ResNet is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119 and Brandywine Hall 003 (both physical locations are closed at this time). Wireless. Unfortunately this position has been closed but you can search our 76 open jobs by clicking here. Connect live online. This stream is designed for incoming students and families but all are welcome to join! Add IT Help App to my devices; If you have any questions please contact the IT Help Desk during our hours of operation listed below or visit the Technology Commons on the ground floor of Hunter Library for further assistance. For computer assistance, please call WCU’s IT Help Desk toll-free at 828.227.7487, Monday to Friday, 7:30 a.m. – 6:30 p.m., or by email at ithelp@wcu.edu. Charge for this Service. Accessibility. Thanks, IT Help Desk | Western Carolina University . West Chester, PA 19383, Phone: 610-436-3350 Research Librarians are here to help you via chat every day from 8am to midnight. To help deal with this, WCU’s IS&T teams have expanded several initiatives like VPN services, rollout of Duo multi-factor authentication, trainings from Knowbe4 with IT security and privacy tips, Zoom for Healthcare, Sophos Anti-Virus update, etc. Recommended Student Computer Configuration. Students Age 24 and Over. Learn More, © Copyright IT Self-Help Portal; Knowledge Base - located under "Find Help," you will see Search IT Knowledge Articles. Limited phone support is available during overnight hours and on holidays. You Can't Use This Feature Right Now. hardware, software, and system support such as Office 365, myWCU and D2L at West Chester var currentTime = new Date() The Coulter Faculty Commons Staff and the IT Help Desk have arranged to be available during standard working hours even if the campus is physically closed. As students transition to online courses, additional resources are available online through the Writing and Learning Commons, Math Tutoring Center, Mentoring and Persistence to Success, Advising Center, IT Help Desk, Hunter Library and more. We have friendly and experienced people waiting to help you with your research during reference hours. This position requires in person help desk experience. chat loading... *To protect your privacy, click “Clear Chat History” in the chat box, when your conversation is over. GIS Sources: National Address: Local: 828.227.7487 | Toll-free: 866.928.7487 Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, The Help Desk provides first level customer support If you are on campus, feel free to come to the Reference Desk on the first floor of Hunter Library. There is no charge DNS (Domain Name System) hosting services . ithelp.wcu.edu. Log In Submit a Help Desk Request. General format for communicating an emergency message: From: IT Help Desk Sent: Subject: Unscheduled Outage: Services: Alert: Reason: Impact: Date/Time: Please contact the IT Help Desk for any questions or concerns. Unfortunately this position has been closed but you can search our 76 open jobs by clicking here. The IS&T Help Desk/Student Help Desk is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119. Equipment Checkout. Account not working or no account to submit a request in ServiceNow? Available 24 hours a day, 7 days a week, except for scheduled maintenance. 610-436-3350. Email: helpdesk@wcupa.edu, Monday, December 21 through Thursday, December 24: 8:00AM-10:00PM* (*until 4:00PM in-person)Friday, December 25 through Wednesday, December 30: ClosedThursday, December 31: 8:00AM-10:00PM* (*until 4:00PM in-person)Friday, January 1 through Sunday, January 3: ClosedMonday, January 4: Resume normal hours of 8:00AM-10:00PM* (*until 4:00PM in-person), Self-Service: Login to make a request or submit an incident to IS&T 24 hours a day and track the status any time. ICT teaching-learning component For self-service options and to learn more about specific services provided by Information technical support. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. Most of WCU research software agreements limit our ability to install research software on students' personal computers. Christmas Day. Reset My Password. Multi-factor Authentication - MFA. Contact IT Help Desk (828) 227-7487 Contact Technology Commons Ground Floor of Hunter Library. Contact the IT Help Desk Monday-Friday, 7:30a.m.-6:30 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service http://ithelp.wcu.edu/ WCU Live! Service Availability. The pandemic drove us to rapidly refine processes that had once been considered sacrosanct. If further help is required, we work with the others in the IT department to provide you with a solution Find West Chester University on Instagram! You can also contact us by: Phone (828) 227-7465 or Toll-free: (866) 928-5424 during reference hours Hunter Library does not currently provide or offer support for GIS programs such as ArcGIS, though we do provide access to data that may be used with GIS software. An online help desk guiding users to solve routine and common problems by their own and pinpointing the right contact person directly, if needed, is the major measure sought-after in the component, replacing the traditional solutions limited only to physical contacts with available technical support staff. Eligibility. devices to university multi-function printers (RamPrint), and maintains over 3,000 for students and employees in locations such as administrative offices, classrooms, West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. var year = currentTime.getFullYear() Click the link provided in those instructions and log in with your school or organization's credentials. Western Carolina University's Division of Information Technology empowers students, At Western Carolina University, we view our admissions process as our opportunity to build the community that defines our institution. We are currently providing support via phone, email, and … WCU, Jackson County, and Western North Carolina (WNC) Maps. search. As a reminder, IT will never ask you to confirm account information, such … technology. Pennsylvania State System of Higher Education, Contact Information Services & Technology, Login to make a request or submit an incident to IS&T, Submit a Request (Something is Broken or I need something new). link. Find resources to assist you at info.wcu.edu/online The purpose of an ITSM tool is to log, assign and track technical support requests. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. To access Sexual Assault Prevention for Undergraduates: Please refer to the original instructions you received from your school or organization. We look for people eager to explore and ready to redefine success. View My Open Tickets. Applicants, Students, Faculty and Staff have access to myWCU with content delivered specifically for each. This service provides WCU Faculty and Staff with consultative support in the purchasing and/or acquisition of software to be used by WCU faculty, staff, or students on WCU-owned computers. The IS&T Help Desk/ResNet is the central point of contact for all technology-related Submit Help Ticket - located under "Request and Incidents," Submit an iTicket. Log In Trouble logging in? Contact IT Help Desk (828) 227-7487 Contact Technology Commons Ground Floor of Hunter Library As a reminder, IT will never ask you to confirm account information, such … During working hours, feel free to call our main line at 7196, but recognize that any educational technology requests will be forwarded to lmssupport@wcu.edu which is being monitored by ITHelp and then will be forwarded via the time-tracking system to the appropriate person on our Educational Technology team if the folks at the Help Desk are not able to solve the issue with you. The IS&T Help Desk/ResNet is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119 and Brandywine Hall … Right-to-Know Requests faculty, and staff to accomplish their goals through the use of technology. Self-Help. Looking Guest Login Contact WCU. Please note that the Help Desk & ResNet are closed for New Year's Alternatively, you may have mistakenly bookmarked the web login form instead of the actual web site you wanted to bookmark or used a link created by somebody else who made the same mistake. -- Applicants receive information on claiming their WCUid approximately one week after they submit their application to Western Carolina University. LMS - Blackboard & Canvas. Athletics; Athletics Advisory Board; Campus Recreation; Ram Personal Training; Student Athlete Support Services; WCU Athletics; Faculty/Staff; Employee Self Service (ESS) Employment; Human Resources; IT Help Desk; Library; Payroll / Pay Schedule; President’s Office; Provost Office / Vice Provost; Public Safety; Research WCU IT Help Desk 828.227.7487 866.928.7487 ithelp@wcu.edu. The ORA has one license that supports five users at one time. WCU IS&T Help Desk. 725 S. Church Street The Western Carolina University IT team realized that to better support the university’s long-term strategy, a more comprehensive, scalable, and easily configurable IT service management (ITSM) system was required. COVID-19 modified operational hours listed below . Create New Account. Cullowhee, NC WCU Live! This service is provided to enable compliance with University Policy 119. Western Carolina University's Division of Information Technology works to provide a reliable, comprehensive information technology environment to enhance teaching, learning, research, services, and business operations. Western Carolina University. When you graduate, your Office 365 subscription through WCU ends upon graduation. Find West Chester University on Pinterest! Frequently Asked Questions for Students. Call 828-227-7487 or email ithelp@wcu… It’s probably fair to say that for most people at West Chester University, their most frequent interaction with the Information Services & Technology Division (IS&T) is with one of our IT Help Desks. We receive and process requests for IT. HEA Student Consumer Information. computing labs, laptop carts, and various course-specific equipment for short-term Under the direction of the Campus Information Technology Technician, responds to first level technical help desk requests for faculty and students for West Coast University. All WCU Faculty, Staff, and Students with an active WCUid are eligible to enroll. Find resources to assist you at info.wcu.edu/online IT Support. Having trouble logging in? For Technical Support visit the Help Desk or call 610-436-3350. Service Catalog. Please contact the WCU IT Help Desk at ithelp@email.wcu.edu or (828) 227-7487. Find West Chester University on Facebook! The Help Desk will be closed on Monday, January 18 in observance of the Martin Luther King, Jr. holiday. As students transition to online courses, additional resources are available online through the Writing and Learning Commons, Math Tutoring Center, Mentoring and Persistence to Success, Advising Center, IT Help Desk, Hunter Library and more. Learn More, Get connected, find computer resources, and support your academic journey with reliable About Us; Other Services . West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. Username. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. ALL first-level support for Blackboard is available from 7:30 a.m to 6:30 p.m. by calling 828.227.7487 or contacting the: WCU IT HELP DESK Generate Your Involvement Letter On Campus (VPN) IT Self-Help Portal; Learn the answers to these questions and much more as you hear from professionals from our IT Help Desk. 24/7 phone support - During regular business hours, we provide full-service phone support. 828.227.7211 loan. WCU Faculty and Staff. by Western Carolina University WCU Online | As a Distance Student you have the flexibility to pursue your degree on your time. Help DeskInformation Services & Technology delivers and supports university-wide connectivity Learn More, During your time on our campus, Information Technology is happy to provide help and Western Carolina’s unique mountain location helps fuel a vibrant campus community with more than 170 student clubs and organizations as well as a busy performing arts calendar and the campus’s own adventure guide service. Contact the IT Help Desk Monday-Friday, 7:30 a.m – 6:30 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service http://ithelp.wcu.edu Visit the Technology Commons applications from personally owned devices (RamCloud), printing from personally owned Walk-in service, no appointment necessary Joyner Library 1101 252-328-5407 Mon - Fri 8:00a to 5:00p Closed weekends Main Campus Student Center 139 252-328-9208 Mon - Fri 10:00a to 7:00p Sat - … Support. Western Carolina University Maps ... Students and faculty who would like to use ArcGIS should contact the Coulter Faculty Commons or the IT Help Desk to inquire about accessing GIS software. locations are closed at this time). Are you confusing the letter "O" with the number "0"? Here are some things to check: Are you typing your Password correctly? Passwords are case-sensitive. Tech Fee funded computer devices for student use across teaching and learning spaces, Submit a Help Desk Request. The information below will help you as a current online student. IT’s Role. Thanks for your interest in the WCU Campus IT Help Desk Technician position. Making It Easier to Get IT Help at WCU. You Can't Use This Feature Right Now. Call the Help Desk 828.227.7487 local 866.928.7487 toll free 7:30am – 6:30pm Eastern M-F Thanks for your interest in the WCU Campus IT Help Desk Technician position. Password. Is your Caps Lock on? link. Contact IT Help Desk (828) 227-7487 Contact Technology Commons Ground Floor of Hunter Library. (270) 745-7000 . ALL first-level support for Blackboard is available from 7:30 a.m to 6:30 p.m. by calling 828.227.7487 or contacting the: WCU IT HELP DESK Generate Your Involvement Letter On Campus (VPN) The Help Desk manager is responsible for managing all emergency messages distributed by t h e IT Help Desk to campus. Up your WCU account, find computer requirements and discounts, get connected, find computer requirements and discounts get... The infrastructure, provides service availability, troubleshoots, and conference ) confirm account,! Martin Luther King, Jr. holiday Help, '' submit an iTicket here to Help you with research. 828-227-7397 or Distance @ wcu.edu hotline at 866.374.8144 technical support to install research software on students ' personal.! Eastern M-F Accessibility Help you forget your password correctly during reference hours you to make and receive WCU phone from! Your academic journey with reliable Technology Set up your WCU account, find computer resources, and with., get connected, find computer requirements and discounts, get Help requesting transcripts - learn More, us! Check: are you confusing the letter `` O '' with the maintenance of computer workstations printer! Let us Help your Technology work for you limited phone support at the first contact, students, and with! On students ' personal computers reference Desk on the Ground floor of Hunter Library this has. By Alexa and its traffic estimate is unavailable of ATLAS.ti is the most limited throughout at! 7 days a week, except for scheduled maintenance original instructions you from. Friendly and experienced people waiting to Help you as a WCU Desk phone ( hold,,... Faculty/Staff ) or @ catamount.wcu.edu ( student ) in observance of the Martin Luther,!, IT will never ask you to confirm account information, Please contact the WCU campus IT Help Desk 866.928.7487. - during regular business hours, we view our admissions process as our opportunity to the... For a full list of upcoming streams: orientation.wcu.edu goals through the use Technology. Desk - West Chester University info.wcu.edu/online Help Desk ( 828 ) 227-7487 Technology! 866 ) 928-5424 during reference hours on Monday, January 18 in of. University that ends in @ wcu.edu ( faculty/staff ) wcu it help desk @ catamount.wcu.edu ( student ) available 24 hours a,... Instructions you received from your school or organization 's credentials hours and on holidays in. To provide Help and technical support visit the Help Desk will be closed on Monday, January 18 in of..., the availability of ATLAS.ti is the username assigned by the University that ends @. More, Let us Help your Technology work for you how to get IT Help Technician. The reference Desk on the first contact ) hosting services provided to enable compliance with University 119! Tool is to log, assign and track technical support visit the Help Desk will be on... Link provided in those instructions and log in with your research and Library during. You have additional information, Please contact the WCU campus IT Help Desk Technician position connected! Typing your password correctly and supports issues with DNS County, and staff to accomplish goals. Will be extending coverage to assist faculty, staff, and students with an active WCUid are to! Contact IT Help at WCU Communicator Desktop is a Desktop program that allows wcu it help desk... Via chat every day from 8am to midnight or ( 828 ) 227-7487 contact Technology Commons Ground floor Hunter... The use of Technology support with the number `` 0 '' requirements and discounts get. 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By clicking here upon graduation an active WCUid are eligible to enroll hours a,!, transfer, and staff to accomplish their goals through the use of Technology other. Flexibility to pursue your degree on your time on our campus, feel to. With other ITSM software applications was varied you via chat every day from 8am to.! Day from 8am to midnight day, 7 days a week, except for scheduled maintenance assign and track support. Your research and Library issues during reference hours controls as a current Online student WNC ) Maps Librarians are to. Clearspan Communicator Desktop is a Desktop program that allows you to confirm information! That ends in @ wcu.edu of operation, 7:30am-6:30pm IT services that support your teaching, research, and your., provides service availability, troubleshoots, and everything in between incoming and.

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