When my company aligned with Professional Travel and Concur as partners in managing our corporate travel, I expected efficiencies and better management of our travel expense — we’ve seen both. After your agent got me waitlisted for an early morning flight, she checked the status for me overnight and again at 5:30 am and stayed in contact with me all morning to make sure that I made it on the plane. The $110 charged for my sedan ride to Bangkok for my family seemed like very good value. read more, Based on their very positive tripadvisor reviews, we booked a 2-day Angkor Wat tour with Derleng and used them to arrange our overland car transport from Siem Reap to Bangkok.I found the service and response of this travel agency to be excellent. Great first impression! Sample travel and hospitality surveys (some templates available only in English) Build customer loyalty. | Global Aviation & Rail Interior Supplier, Meridith R. | Risk Management & Insurance Firm, Bryan H. My emails were promptly responded to, and everyone showed up when they were supposed to. | North American Health Care Provider, Nigel A. I was going to miss my connection, so I called ProTrav and the agent switched my flight to connect through a different city. Mr. Dara, the owner, has proven to be very courteous and helpful from the very beginning, trying to organize at the best our trip to Cambodia in the eight days available. Most agencies would normally have told him that it was gone and there would be no way to track it down, but not Professional Travel. I would endorse Professional Travel to any company looking to integrate a cost effective, centralized travel management process. The ads were based on the following companies. (see another review) We were picked up at the airport on time by our driver and guide, Chamnan, for the next three days. Travel Agency Site Inspection Forms & Checklists In addition to client forms, we also have a few checklists made with travel professionals in mind. When we got there, Mr T went beyond his duties, and actually got us the best spot to watch and capture sunrise on film.We then proceeded to the other temples, Bayon and Ta Phrom, and in between, we walked the grounds. Kudos to the ProTrav team for a job very well done! I had a flight cancellation trying to get from Atlanta to Seattle. In return, the Company agrees to pay the Travel Agency commissions … Our company would like to endorse Professional Travel for proactively managing our Airline Business Programs and our unused non-refundable ticket inventory. Since 2014 when we switched to Professional Travel, we have found the level of personal service far superior to what we experienced with the other national companies. The best travel agency. Stay away from unusual and funky words that make a bad impact on your travel company. All the other passengers on my previously booked flights were scrambling to make other arrangements on their own, while I made a simple phone call and ProTrav handled it for me. TripAdvisor has decided that travel agency "reviews" are not allowed like reviews for hotels, restaurants, and other transportation services. Then, today, our CEO was stuck with a multi-times delayed flight, and in a panic about getting home for something very important. She looked at quite a few flight options and stayed on the phone with me to make sure I would make the flight she found. I just wanted you to know you have a diamond there in your office, and I will continue to rely on her! I am not a good traveler—I get motion sickness and am very picky with how I fly—but she has made the process of booking and taking multiple work trips seamless for me. As Chief Talent and Administrative Officer for Rosetta Marketing I was previously accountable for the transition of our agency travel service from a minimally managed process to a centrally managed partner travel program using Professional Travel. Easily 5-stars. When booking travel, people often choose their destination based on the idea of the trip. Thank you for jumping in to help whenever you are called upon! Like we had lunch in your typical, not very good tourist trap restaurant near the ruins. Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. I have always received such great customer service from our account manager, the agents and the online support team at ProTrav that I don’t even know if we’re paying for VIP services, because we’re always treated like VIPs. Thuna is always there with cold water and towels to cool you down.Our family can't sing the praises enough of Derleng and the quality of the service they provide. As a major sports organization, our travel needs are very diverse and demanding. I have used several agencies in the past before switching to Professional Travel – including Carlson, American Express and others. After he mailed it, he realized that it was sent in error and he had no idea where the voucher would end up. We will have no hesitation in recommending you to our friends. It went far beyond my prior experiences with all of the travel groups I’ve worked with over the years. I barely made it after running through the airport, but because she was so efficient, I was able to get home on time. But at the same time, don’t underestimate the potential of a strong independent agency where relationships with suppliers are direct and first-hand. To meet customer requirements, websites need to be equipped with tons of features. Due to holding company requirements, we were ultimately required, under protest, to move to American Express travel. | Fortune 100 Energy Provider, Lisa H. There are few providers of hard-adventure travel to upscale clients. What does that mean for you? Due to their efforts change fees were waived, the cost of the upgrade moderated, and the medical release paperwork needed by the airline was completed as required. | National Auto Insurance Company, Lindsey F. Thursday starting around noon, there were no flights available all the way through Friday morning. We could choose to just relax or start the tour immediately. | Global Medical Product Manufacturer & Distributor, Geoff S. Unlike multiple choice questions in binary form, this template is a question based long answer type format which allows your customers to fully express their views and concerns with the trip and can be customized from top to … The travel agency can train the existing staff by providing specialized knowledge about the different countries by certified courses to cater to FIT. MarketingWit gives you a few name ideas and suggestions for your travel agency. Within the first 90 days of implementation we found our policy adherence and booking process rise from approximately 23% to over 75%. A good additional exercise with this list is to translate each feature in a list of benefits – what does each strength mean to clients? Yesterday, I was starting my normal travel route as a severe storm passed through my destination. This past week, we had some really messy itineraries with cancellations, rebooking, lots of changes, numerous requests — and our agent came through! by emily on July 6, 2012. I am truly grateful. I divided travel agents and tour agents into two different groups: one specifically for tours and experiences: and the other more focused on flight/hotel aggregato… In this context, it will specify ways of tourism into several aspects, including joining travelling agency, individual tourism depending on maps, company’s tourism, community’s tourism, institution’s tourism and others. The travel agency can have or hire special staff for catering to only FIT. Favorite family-friendly destinations include Florida, Texas, and cruising. Mr T was so knowledgeable and passionate about the history, and the stories behind the engraved walls, that we were hooked from the get go. | Multinational Insurance Company, Felicia M. Instead of remote call centers, we have a local agency with dedicated, experienced personnel to handle our travel needs. Our tour guide who named John was really patient and understand that people from different cultures and background would extra time to absorb all information about history of Angkor. Do you want your inspections to feel as breezy as you make it look on social media, these inspection checklists are for you. Our old TMC never saved us money on international flights and the agents were not experienced. Because we use AMEX for our corporate cards, we have a lot of points that can be used to book flights. My agent at Professional Travel single-handedly got me out of Rochester, MN and back home to Philly during the first of three nor’easters to hit the northeast. Also check some of the job interview tips and be prepared to get the job, once you are called in. I highly recommend it, Mr Dara will turn your trip into an unforgettable experience! | North American Marketing Firm, Ronald C. to keep me in the loop about flight status and confirm that I got home safely. He did take us a little "off the beaten path" at the sites, however, so it was a very enjoyable tour. A must-do! Leaving out of Midway so much EASIER than O'Hare for international travel. I would highly recommend Professional Travel to handle any organization’s travel needs. Travel agencies try to maximize profit and achieve growth just as other small businesses do. They are very active in managing any available ticket inventory and applying corporate discounts to our traveler booking activity. The 20 best Travel Agents & Booking Services in 2021 ranked based on 48,750 reviews - Find consumer reviews on ProductReview.com.au, Australia's No.1 Opinion Site. We booked the 4D-3N tour. He had to travel immediately, in the heart of spring break, and with 737 Max planes grounded. Search before Choosing the right slogan for your tour and travel agency. I always receive an unused ticket report which helps us to keep our costs down by reusing the tickets. Beginning in 2008, our company began using travel sites managed by American Express and Expedia. The 5 am sunrise at Angkor is a bit ridiculous these days (my favorite shots are of the bugs and hundreds of other tourists snapping photos), but I'd do it again "for the experience.". But first, we must do an good job at assessing the less pleasant aspect of the travel agency… | Industrial Maintenance Company, Sara M. When I arrived at the gate, THAT flight was delayed! And, at a price we would not have thought possible. Find out about people’s travel habits, so you can customize your services accordingly. Virtually all companies that provide “hard” adventure activities appeal to a lower income client. The service provided by my agent at Professional Travel was wonderful. I have deliberately decided to make it like that so that a beginner in this business could also know how to go about the business. So, it may not come as a surprise that they’re doing well. I was extremely impressed, the professional and caring service he and I experienced from Professional Travel was priceless. In my first time interacting with Professional Travel I was blown away in such a positive way by the service I received. I also receive a report for those people traveling internationally on a weekly basis so that I can verify they have long distance or international calling enabled on their mobile devices, saving us money in that arena. | Global Business Services Provider, Sarah M. I would recommend Professional Travel to any other business that needs to improve their managed travel processes and reduce core travel costs. Although the on-line booking process was adequate, personal service was lacking and I dealt with frequent complaints from our travelers. They are such a joy to work with and always so pleasant on the phone. | Major League Baseball Team, Eric T. Top 5 Travel Agents To calculate the top 5's we take the following factors into account: • All the star ratings the company/product has received, • The number of reviews • How recent the reviews are Travel agencies … Dara Sur is fantastic and upon request provided Thuna and Pissa as our guides. They found it, too, saving our traveler $670. The $110 charged for my sedan ride to Bangkok for my family seemed like very good value.The only reason I'm not giving this travel agency 5-stars is because our tour of Angkor was very good, but not over-the-top fantastic, so there is room for improvement (or, for travellers, some reason to consider other options). Our expert-certified vacation travel template lets you get to know your target audience better and see what factors go into planning a trip. Over the past few weeks, she has helped me with multiple last minute, crazy flights and she does it all with a cheerful attitude, even when I know it is a lot of work for her. “10 Tips for a Kid-Friendly Summer Cruise” and “6 Benefits of a Staycation” are both fabulous travel blog ideas, and good inspiration for a travel agency blog. Accommodation was also... In fact, that will be a key exercise when we look at the company’s opportunities. Cindy N. | Major League Baseball Team, Karen D. 2. Last evening after work hours, I had a crazy situation on a ticket, and your agents were so helpful and courteous in taking care of getting the situation resolved with Delta. She also called me on a couple of occasions to ask questions. I am often approached by other travel management firms and my stock reply is that we have an evergreen contract with Professional Travel and to take me off their list! Almost EVERY OTA has a thread on this forum already. Travel can be challenging, but working with a company like Professional Travel is a delight and makes it not as burdensome. Both the guide and driver were friendly and courteous, and they constantly plied us with free bottled water (and you're going to need that, even in the "cooler" winter months). Thank you! | Industry-Leading Agriculture Organization, Jeannie L. Just add your complaint. Pissa knows how to beat the crowds at the temples, where to get the best photos, the religious history and where to eat well. The flight was good, the resort incredible! Whenever I call in to your wonderful service, I know that I am going be satisfied. Use these six travel agency advertising samples as a guide. A pity cause I liked Chamnan but he had to do another booking.After breakfast (included) we went to the Tonlé Sap lake. It was a good thing too—within two hours, all but three seats were booked! Not only did the agent find me an alternative, she routed me through Detroit rather than Atlanta to avoid hurricane travel challenges, identified that my original ticket was refundable, and that I had a Delta credit. Thank you! Our driver Mr Thuna and guide Chem Pissa were much much more than tour guides. Let me tell you how awesome Professional Travel is. Truly phenomenal! | North American Insurance Company, Gene C. Afterwards we got back to the hotel to have breakfast (included) but if we wanted we could have had it elsewhere as well but my son loves a more Western breakfast, therefor we had it a the hotel.We visit two more tempels: Banteay Srei and Ta Phrom . If you want to see, learn and understand a bit of this lovely country this is the company for you. Seeing these majestic temples was one thing, but the ability to understand and bask in the stories and facts provided by Mr T made our visit so much more meaningful!Get Mr T to bring you around if you ever come to Siem Reap. Accommodation was also... Based on their very positive tripadvisor reviews, we booked a 2-day Angkor Wat tour with Derleng and used them to arrange our overland car transport from Siem Reap to Bangkok. Sephats Tours intends to provide travel and adventure packages to tourists primarily in the Southern region, but also the whole of Botswana. The planning and timing by the agency was great. I run customer service and experience for my company, and you are obviously doing a great job. We can not wait to plan our next visit with you. The only reason I'm not giving this travel agency 5-stars is because our tour of Angkor was very good, but not over-the-top fantastic, so there is room for improvement (or, for travellers, some reason to consider other options). Within 90 seconds, we were in the car ready to begin our trek home. Despite being under the gun and MANY, MANY changes in travel for my executive as we attempted to book her travel during the threat of weather (and over a 2-hour period), the agent was the epitome of professionalism! ;) So the next two days the Australian guy accompagnied us.The first evening dinner was included: a buffet dinner. I want to pass along a HUGE thank you for all of the ProTrav team’s assistance with the T-Mobile Little League Home Run Derby Event. Doing an annual SWOT analysis is a good pre-requisite to a marketing plan and assists with developing the appropriate goals for your travel practice. Travel can be challenging, but working with a company like Professional Travel is a delight and makes it not as burdensome. In 2018, only 8% of hosted agents and 11% of independent (non-hosted) travel agents reported charging consultation fees. The first thing you have to do is to find a great name to attract customers. Tourism is a growing industry (4% annually), and within the industry adventure travel is growing at 10%. Six Travel Agency Advertising Samples. Yet, as specializing becomes increasingly important for travel agents to set themselves apart from booking online, so does developing a fee structure that complements your specialty and resonates with the kind of clients you attract (or hope to attract). The majority was by far airlines which I imagine is because they have a significantly higher budget. There has been a decrease in our ability to manage travel as carefully as we did while a partner with Professional Travel, and there is no comparison to the levels of service. What is particularly impressive is their quick response to specific problems our travelers may encounter. Our agent is absolutely amazing and makes booking travel pleasant again! However, through the due diligence of the agents at Professional Travel, you were able to find me a seat on the last flight out of all of New England. Visit Britain’s GREAT campaign. Meeting the Professional Travel Team really made a huge impression on me of how helpful, warm, and fun you all are. 48 Cultivate business contacts whenever you can. Delta representatives had me booked on a flight that would have resulted in me being extremely late for work Monday morning. I was extremely satisfied with Derleng Tours. Thanks for making that happen! Use surveys to find out what your customers think of your travel or hospitality services—and what it would take to keep them coming back. We would recommend this tour service to anyone visiting Siem Reap, Cambodia, Angkor Wat and the numerous temples surrounding the vicinity. Although all of my experiences to date with Professional Travel have been great, her calm demeanor made a very tense situation an incredible one. His mother fell and broke her femur, and was hospitalized for a week following surgery. Professional Travel has been our travel management partner for many years. In this article we’ll inspire you with a good travel agent resume example and show what you can write in the objective, skills, duties and responsibilities sections of the resume. Thank you for all of your assistance in finding us the right person to help with our travel needs. This field is for validation purposes and should be left unchanged. Cost per transaction decreased significantly, and Professional Travel provided a quarterly summary of travel spend, trends and outliers that allowed us to address problem issues. The four-year, £100m campaign began in 2011 and focused on culture, heritage, sport, music, countryside, food and shopping, as well as … But here’s how. While traveling, I received a text from the airline saying my flight was delayed. Professional Travel is excellent and allowed me to make a flight change on short notice at a significant savings, all in the midst of a hectic hurricane event. 50 Really Good Name Suggestions for Your Travel Agency Business. The next morning the driver brought us back to the airport.The service of Derleng Tours was spotless! He called Professional Travel for help. Within one week of going live with Professional Travel, an agent proactively reached out to tell one of our travelers she could save us $1,094.27 on an international fare with a slightly different departure time. We say, you're making people's dreams come true! Travel agencies attempt to create repeat customers who … Saving exceeded our expectation and we found ourselves a model for travel efficiency across our parent network. Then I called Protrav. We booked a full day trip with Derleng Tours, our requirements being an english speaking guide, and access to Muslim food. The original GREAT campaign has to be included here for bold creative and stunning results.. An Australian guy I met at Angkor Wat even asked to join me cause he didn’t understand his guide and Chamnan he understood very well! Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations I was very satisfied with the service provided and her desire to get the job done in a time of need! Your team functions well on many levels. The vacation was wonderful and I can not say thank you enough!! (Pub Street) It costs 5 dollar and the driver waited there untill we finished our dinner at the Red Piano. It was a great trip to Siem Reap with friends, i really enjoyed exploring the old temples in... Everything was perfect and perfectly-arranged, Ask MelbourneSeeTheWorld about Derleng Tours, Hotels with Complimentary Breakfast in Siem Reap, Zipline & Aerial Adventure Parks in Siem Reap, Canyoning & Rappelling Tours in Siem Reap, Points of Interest & Landmarks in Siem Reap, Game & Entertainment Centres in Siem Reap, Angkor Archaeological Park: Tickets & Tours‎, Cambodia Landmine Museum: Tickets & Tours‎. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I want to express my appreciation for your agents. In a time of need, I felt I had a trusted partner working to help get me home, and I sincerely appreciated the effort. read more, The best travel agency. Setting up a travel agency? (Insert Multi-Line Text Field) The Travel Agency will offer the above-listed services and accommodations to business and consumer clients as part of travel packages pursuant to the terms of this travel agency agreement. Given the option, I would immediately return to Professional Travel and highly recommend their service and support as a way to manage travel cost, understand spending patterns, and achieve service levels that respond to the most discerning needs of Senior Executives. If you need to make or change a reservation, please call 1-800-247-0060. You can use graphics to tap into those feelings and encourage a potential client to contact you. In addition, their executive management team is in constant contact with us to strategize innovative solutions to minimize our travel spend, while increasing the service to our entire organization including players, scouts, families, and team management. Our guide had great knowledge and his English was good. Today, one of our best employees had an emergency situation involving his very-sick mother who resides in the U.K. When you send a client some place, shoot the Director of Sales or the GM an e-mail. Our Solution. I was able to grab one of the last seats on the next flight [for him], leaving within 45 minutes, and another agent was able to get it ticketed quickly so that he could check-in and still make the flight. 3. Travel Online (Booking Service): 4.7 out of 5 stars from 1,153 genuine reviews on Australia's largest opinion site ProductReview.com.au. Kind regards Lee Foy Also waterfall, Kball Spean.We had lunch (included) in a place near one of the tempels.In the evening our guide arranged a tuk-tuk to bring us to the centre of Siem Reap. But just for you, we have collected the best free travel agency website templates with premium features. Everything was perfect and perfectly-arranged. By submitting this form, you are consenting to receive email communications from Professional Travel, Inc. Make your tourist center the “go-to” tourist agency by sending e-templates containing captivating offers. I can say without doubt, Professional Travel has served my needs best. We are very pleased to be partnering with Professional Travel and feel that we are always treated expeditiously and with cost savings in mind. These programs have saved us tens of thousands of dollars this year. They would now be flying back out of a different city than originally planned, on a later and yet-to-be identified date. My mom has arthritis, which means she has trouble manouvering steps, so we also requested that our trip be tailored to accommodate my mother.Our morning started very early, as my mother and I wanted to catch sunrise at the Angkor Wat. The planning and timing by the agency was great. However, the mandate was enforced. | Professional Football Team, Sue C. This trip would be incomplete. We were brought to our hotel. We have designed the Agency Performance Review to assist you in evaluating the performance of the agencies you work with to complete any type of outsourced work. We just returned from our trip to Angkor temples. Could someone please tell me how. Most people who have complaints about a travel agency end up posting on a thread in this forum with their issues. Your agent was a pleasure to work with, and after trying several ideas, she was able to secure a confirmed seat for me on the last flight home! | National Energy Provider, Brian M. It needs to be intriguing and informative. Again, this reinforces that we made the right decision with Professional Travel! Use of Graphics. | Global Engineering Company, Nancy C. The requests were all via email and our agent was responding long after 5:00 pm. Our previous TMC never offered this type of relationship! It was the Perfect resort for us. We were accomodated at the Kool Hotel. Use our guide to research the best travel agency for you. I decided to visit Ankgor Wat first. As for Mr Thuna his driving is cautious and most considerate. I requested through our Global Parent Company to remain with Professional Travel and had the efficiencies to prove the point. Working in this industry gives me the chance to plan vacations for people that are sometimes out of this world! The Company offers travel-related services and accommodations, including the following: PandaTip: Use the table in this section of the template to list all services or accommodations that the travel agency will be authorized to sell. Needless to say, there were long delays and missed connecting flights. Regards, Robert Anderson. Within 60 seconds, they had set us up with a rental and sent the receipt and confirmation to my email while we were still on the phone. Our contact at ProTrav has been an absolute lifesaver for me and our company, finding flights using points and saving our company more than $35,000 in just the last three months. Nancy C. | National Auto Insurance Company I had a flight cancellation trying to get from Atlanta to Seattle. She stayed in contact with me throughout the day on the status of my travelers’ flight and delay, and since she couldn’t get a confirmation from the airlines as to the flight schedule, she made the decision to hold seats on the flight departing the following day as a back-up. Your International Department immediately called their contact at Delta’s call center in Minneapolis, explained the situation and had them search for the voucher in their mailroom. I truly feel like she has a vested interest in me, the team and our travelers. 2. I called ProTrav again, and the agent switched me to a different airline, connecting through a different city, and I got to my final destination with no problems. Working with a reputable travel agent takes the stress out of travel. Was sad to say goodbye to these two lovely people.Derleng as a specialist operator is simply brilliant right from the prompt, reliable and detailed itinerary they provided. | Sports Integration Marketing Firm, Lori K. I wanted to take a moment to sing the praises of one of your representatives — each encounter that I have had has been one of pure joy! HI Ive tried and tried to write a review on a travel agent and have no idea how to. | Global Cryogenic Equipment Manufacturer, Cindy G. I was more than impressed with the service I received to correct a travel issue, and further impressed with the communication and follow-up to ensure I was made aware of the status. It means the same great people, the same great level of service, with an enhanced ability to utilize and offer the most competitive tools within the travel industry. | Global Management Consultancy, Travel Certificates for Corporate Gifting, Visit the Coronavirus Resource Hub for Travel Related News. Thank you, Professional Travel! Download Sample Travel Agency Consumer Letters in Word. We had an early lunch (included) at a restaurant and then we went to the last temple: Bayon Temple.We were back at the hotel around 3pm so lot’s of time to enjoy the pool. With frequent complaints from our travelers may encounter long delays and missed connecting flights communication... A partner proactively managing our airline business Programs and our unused non-refundable inventory. Provide “ hard ” adventure activities appeal to a lower income client and hospitality surveys ( some templates only! 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